Multi-Factor Authentication (MFA): Security Enhancement with Microsoft Authenticator

TPS Cloud Axis has introduced a new Multi-Factor Authentication (MFA) feature as an optional security enhancement. If your firm chooses to enable this feature through the Admin Center, all users will be prompted to download and set up an authenticator app when logging into TPS Cloud Axis. Once enabled, MFA becomes mandatory for your entire organization.

There are several authenticator app providers your firm can use, either on a mobile device or as a browser extension.

Here’s a quick guide on how to enable MFA as a firm-wide requirement:

1.  Enable it for the Admin Center login email:
   Log into the 'Admin Center' activate this feature in your individual user account by navigating into your 'Profile' page, 'Security' Options, and select MFA - Activate, then click 'Save'.

   
   
   

   This will generate a one-time QR code that you’ll need to scan using your authenticator app. Make sure to download the MFA app before closing the screen displaying the QR code.

   

   
   
   
   
   
2. Download and Configure the MFA app — in our example, we use the Microsoft Authenticator app, available from Google Play or the App Store. However, your firm may use any authenticator app it prefers and trusts. 
   • Open the App and log in.
     
   • If you've previously used the Authenticator App, you will find a list of email accounts configured for two-factor authentication. Verify that your TPS-associated email account is listed. If the email address is not listed, proceed to the next step.
     
     
     
   • In the Microsoft Authenticator app, tap the "+" sign to add an account; the icon is usually located at the upper right section of the screen.
     
     
     
   • Choose "Work or School Account" or "Other Account" based on your account type.
     
     
     
   • This will prompt you to Scan the QR code provided by TPS. The QR code must be scanned on this specific step using the 'Microsoft Authenticator App'.
     
     
   • Then, once that is configured, return to the 'Admin Center' select the 'Security' section, and 'Enable' the Mobile Multi-Factor Authentication (MFA) for your entire organization. It will prompt to confirm if you want to change the Security Level for all employees, since it will require them to configure and use the MFA when they log in.
     
     
     Once your account is set up with MFA, to generate a code to log in to TPS, simply log in to the MFA App on your mobile device, and tap over the email address to generate the 'one-time verification code' that the app provides.
     
     
     
     
     Important Note:
     
     

     MFA is a security feature implemented by your firm to add an extra layer of protection to your database. It helps ensure that only authorized users can access the system, reducing the risk of unauthorized entry.

     If you uninstall the authenticator app or change mobile devices, you will lose access to MFA. In that case, MFA will need to be reset for each affected account. If your firm needs to disable MFA for a specific user, please contact your firm’s Administrator or Manager - the user with access to the Admin Center - as they can disable it for individual staff members.

     
     

     If you have any questions or require further assistance, please do not hesitate to contact us.

     
     
     
     
     axis_support@tpssoftware.com
     Toll-free: 1- 888-877-2231

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